Firstly, sorry you’re having problems! We’ve tried to make the site compatible with as many browsers and devices as possible but unfortunately it’s frustratingly beyond our control sometimes. A few things to check:

• Are you using an iOS device (iPhone or iPad)?
  Apple hasn’t made it possible to download MP3s to these devices currently, so please try again on a computer. We may need to reset your download limit for this so just drop us an email via the below form and we’ll do this as quickly as possible!
• Are you streaming the file rather than saving it?
  On some browsers, clicking the link will open and stream the file rather than saving it. To get around this you can right click on the file and choose to save instead. We may need to reset your download limit for this so just drop us an email via the below form and we’ll do this as quickly as possible!
• Are you using wifi or internet at a school or other public place?
  There may be a firewall in place on public networks that prevent downloads. Please try again on a private network.
• Are you using an up-to-date version of your web browser?
  Old browsers do throw up problems occasionally as they are not compatible with the latest download technology, so it’s always best for our site (and for your general internet browsing experiences) to be using the latest versions of your browser. Internet Explorer 6,7 and 8 are particularly tricky ones – you can update to the latest version IE10 here, or we personally recommend Google Chrome as a great browser. Again, we may need to reset your download limit for this so just drop us an email via the below form and we’ll do this as quickly as possible!
• Still not working?
  If you’ve tried again and you’re getting a message saying your download limit has run out, or you’re finding any other problems, just drop us an email via the below form. Please include details of any error messages you’re getting and what device and browser you’re using, and we’ll help out as quickly as possible!